Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach the Online Casinos Australia team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to do the work for us.
A short note on what your enquiry is about helps us route it to the right person and respond faster. If you're writing about a specific casino, include the operator's name and the page you were reading so we can check the detail quickly.
What We Can Help With
We cover the online casino market available to Australian players, so most enquiries fall into a handful of categories. Here's what we're set up to help with:
- Review and rating questions — If you'd like more detail on how we assessed a particular casino, or why one site ranks above another, ask us directly.
- Corrections — Offers, bonus terms, licensing details and payment options change often at offshore casinos. If something on the site looks out of date, tell us and we'll look into it.
- Content suggestions — If there's a topic, casino, or payment method you think deserves coverage — including markets like non-GamStop casinos — let us know what you'd find useful.
- Partnership or media enquiries — If you represent a casino operator, payment provider or media outlet, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we'll point you towards Australian support services rather than casino content.
What This Site Can and Can't Do For You
We're an independent comparison and review resource, not a casino operator, payment processor or regulator. That means there are some things outside what we can help with directly:
- We can't process deposits, withdrawals or bonus claims — those go through the casino itself, not through us.
- We can't resolve account or verification issues at a specific casino — that sits with the operator's own support team, usually reachable through live chat or email on their site.
- We can't guarantee any outcome from using an offshore casino — we review and compare what's on offer, but the terms and availability set by each operator can change.
If your enquiry relates to a live account issue — a stuck withdrawal, a bonus dispute, or an identity verification query — the fastest path is usually the casino's own support channel, since they hold your account details and we don't.
How Long It Takes to Hear Back
We aim to respond to genuine enquiries within a couple of working days. Where a question needs checking against a casino's current terms — bonus wagering requirements, licence status, or Australian-friendly payment options, for instance — it may take a little longer to give you an accurate answer rather than a quick but incomplete one.
Before You Write In
If your question is about how we compare casinos in the first place, it's worth a quick check of our review process before emailing. We look at licensing and where an operator is regulated, the range of online pokies, table games and live dealer titles on offer, the software providers behind them, Australian-friendly payment methods including PayID where it's supported, and the realistic conditions attached to bonuses — wagering requirements, expiry dates and maximum cashout limits included. Ratings reflect that research; they're never influenced by whether an operator has a commercial relationship with us, and no casino can pay for a higher position on our lists.
It's also worth remembering that every casino we cover is licensed offshore rather than in Australia, since there's currently no domestic licensing pathway for real-money online casino play here. That's a factor we weigh in every review, and it's a fair thing to ask us about if you want more context on what it means for you as a player.
A Word on Responsible Gambling
All the casinos we review are intended for players aged 18 and over, and most offer tools such as deposit limits, time-outs and self-exclusion. If gambling has stopped being enjoyable, or you'd like independent support, Australian services such as Gambling Help Online are set up specifically for this and are separate from any casino or comparison site.
Get in Touch
Whatever the reason for reaching out — a correction, a question, feedback on a review, or something we haven't thought to cover — we're glad to hear it. Drop us a line at [email protected] and we'll get back to you as soon as we reasonably can.